Privacy Policy

Velvet Steps has put together the following privacy statement to display Velvet Steps commitment to provide privacy. This document will display the policies Velvet Steps has put in place to protect customers during information gathering practices.

Use of your information

Velvet Steps does not sell or rent your personal information to third parties.

We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Velvet Steps Limited, our users, or others.


It is the policy of Velvet Steps to send our members emails throughout the purchasing process and other Newsletter emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the member’s request. In addition, Velvet Steps may send out promotional material to its Newsletters subscribers promoting material related to Velvet Steps.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Membership Registration

Our site’s registration form requires you to provide us contact information. Your contact information may be used to contact you when necessary.

Updating Your Personal Information

Velvet Steps provides you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc.

Delivery Address Details

Velvet Steps enables you to save one delivery address which we will store against your profile. When you buy an item you have the option of entering a new delivery address which must be your own.

Control of Your Password

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Velvet Steps password to any third parties. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

Credit Card Security

We work diligently to protect the security of your personal information, including credit card information.

Your credit card details do not get processed or transmitted through or via Velvet Steps website; all transactions are processed through a secure payment service provider. Velvet Steps uses Direct Payment Solutions (DPS) to provide this service. DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.

Your credit card details are not held by Velvet Steps and cannot be accessed by Velvet Steps staff. However they may be held by Direct Payment Solutions (DPS) (review their Privacy Policy). 


Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Web site. We use cookies to improve the user experience. Cookies are widely used on most major Web sites.

Velvet Steps mostly uses “session” cookies, which are removed from your computer a short time after you leave Velvet Steps. A second cookie is placed on your computer (if you choose) for Velvet Steps to remember you, this cookie is intended to remain forever. These are used so our website can remember that you have logged in already and prevent you doing so more frequently.

Membership Removal

If you wish to have your registration removed from our directory for any reason, simply send us an email requesting to be removed.

Access and removal of Information

You have the right to access, change and delete personal data that you provide Velvet Steps as part of your subscription. You can exercise this right at any time by following the links in Velvet Steps emails to our preference centre or please contact us.
When you request changes to your Velvet Steps subscription, it can take up to five days for changes to take effect.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Velvet Steps.

If you have any questions about our privacy policies or any other matter, please contact us.